We are the customer value experts_
Independent specialists for analyses and following activities that aim to decrease customer churn through value. For B2C and B2B companies of various industries.
Through #ReStart> framework we help companies restart their loyalty. And thus value_
01
Customer audit_
Analysis of your current customer base through multiple new and unique views. Key indicators: CES, NPS, churn, CLV and others.
02
Unique customer segmentation_
Better understanding and knowledge about the key customer (incl. customer journey mapping) and delivering important hypotheses how to proceed. By destiling the value.
03
First pilots_
First pilots to improve (a) acquisition of more loyal customers and also (b) better retention and monetization of current key customers. Through value. And then monetizing it.
These smart companies trust us_
One Pagers on Impact_
Inspiration publishing
Infographics of cooperation with Forbes Česko in order to improve retention in 6 months (5 mins of reading).
Inspiration finance
Infographics of cooperation with ČSOB bank on four key projects in 6 months (5 mins of reading).
Telco inspiration
One Pager about activities in the Slovak O2. What can be achieved in 12 months with a company that already has CX in its DNA. (5 mins of reading).
Insurance inspiration
Infographics of cooperation with the health insurance company Trust in 3 key steps in 6 months (5 mins of reading).
Automotive inspiration
Infographics of cooperation with Renault workshop on marketing automation and lead generation (5 mins of reading).
Tourism inspiration
Presentation of unique activities with great impact from 6 months of cooperation with TMR / Hotel Bešeňová (10 mins of reading).
Inspiration banking
Problem solved and tested in just 7 days (5 mins of reading)
Telco inspiration II.
Take a look what can be achieved in just 50 days in CX (7 mins of reading)
Here can be you
Contact us and get jumpstarted by the best experts toward your improved and monetized CX.
"I am convinced that focusing on the customer, improving the relationship with them is another and long-term engine of corporate growth through loyalty."
Peter Kmoško_
My name is Peter Kmoško and I am the only Czech-Slovak Certified Customer Experience Professional (CCXP). I´ve founded Monetize CX / Top Loyalty Team 3 ago, after 17 years spent on hundreds of projects in a range of companies. They ranged from small companies and start-ups (ArtNet, Behavera), scale-ups (Exponea), through midsized companies (Tatry Mountain Resorts, Forbes), to large corporations (Microsoft, O2 CZ and O2 SK), primarily dealing with their customer experience and loyalty improvements. I am an International CX Awards judge, podcaster, blogger. I believe in customer focus and that improved loyalty can be the driver of further company growth.
Radovan Oprendek_
On the analytical part of the projects, I cooperate with Radovan Oprendek. He has multiyear experience of leading the retention team and efforts of O2 CZ and now helps Footshop to grow also on loyalty. Radovan likes to analyze business ideas and develop them into particular business initiatives. He is constantly looking the ways by understanding the fundamental principles and data inputs.
Forbes Czech on Monetize.CX_
What the Customers say about me_
Feedback of distinguished company professionals about cooperation in the fields of Customer Experience, Strategic Marketing, and Digital Transformation.
Questions? Ready to improve your loyalty? Reach out to us_
We offer 30 min complimentary online conversation on how we can help you:
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Contact Us_
- peter.kmosko@monetize.CX
- +421 908 701 838
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